Frequently Asked Questions

Welcome to the Elara Grace FAQ. Here you will find answers to common questions about our services. If you need further assistance, please contact our support team using the details at the bottom of the page.

1. How long does shipping take?

   • Order Processing: Orders are typically processed within 1–2 business days (Monday to Friday).
   • Transit Time: Once dispatched, delivery usually takes around 5–7 business days.
   • Total Estimated Delivery: In total, orders are expected to arrive within approximately 6–9 business days.

2. How much does shipping cost?
   We offer free shipping on all orders within the United Kingdom.

3. Do you ship internationally?
   Currently, we ship exclusively within the United Kingdom.

4. What is your return policy?
   Items can be returned within 30 days from the date of delivery. Please ensure that the item is unused and in its original packaging. For complete details, refer to our Return Policy.

5. How do I initiate a return?
   To start a return, please email our customer service team at support@elara-grace.com with your order number and the reason for the return. We will guide you through the process.

6. Can I exchange an item?
   Yes. If you would like to exchange an item, please contact our support team with your order details and information about the item you wish to exchange.

7. Can I cancel or modify my order?
   Orders can be cancelled or modified within 24 hours of purchase. Simply email us with your order number and request, and we will do our best to assist you.

8. What payment methods do you accept?
   We accept various payment methods, including:

   • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, and UnionPay
   • Digital Wallets: Apple Pay, Google Pay, and Shop Pay

9. What should I do if my order arrives damaged?
   If your order arrives damaged, please notify us within 7 working days. We may ask for photographic evidence of the damage to help process your claim. After review, we will work with you to arrange a replacement, refund, or store credit as appropriate.

10. How can I track my order?
    Once your order is dispatched, you will receive a tracking number via email. You can use this number on our tracking page to monitor your delivery status.

11. Do you offer gift wrapping or special packaging?
    Yes, gift wrapping options are available for select items. Please check the product page or contact customer service for further details.

12. How can I update my shipping address?
    If you need to change your shipping address, please contact us within 24 hours of placing your order. Once the order is dispatched, we are unable to modify the address.

13. Can I request styling advice?
    Yes, you can request styling advice. Feel free to reach out with any styling questions or requests, and our team will be happy to offer recommendations based on our product range.

14. How can I contact Elara Grace?
    For additional questions or assistance, please get in touch using the details below:

    • Email: support@elara-grace.com
    • Phone: +44 07351513488
    • Address: 12 Station Road, Bath, Somerset, BA1 2JF, United Kingdom
    • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

We hope you find these answers helpful. If you need further assistance, please do not hesitate to contact us.